Improving Ease of Doing Business – August 2022 Call

The August 2022 council call included updates from NB Power and Exelon on reducing customer effort and SRP on improving the ease of doing business through Robotic Process Automation. Problem solving focused on reducing call volumes through digital self-service.

Consumer Perception of Ease of Doing Business – 11:39

NB Power Customer Effort Scoring  – 14:52

Exelon’s IVR Seamless Digital Handoff – 25:45

SRP’s Robotic Process Automation – 38:50

Problem Solving – 50:15

Thanks for your interest!

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