LIVE FROM ORLANDO – October 2022 Meeting

The CX Leadership Council met in person for a day-long session before the EMACS: Customer Experience Conference to discuss these topics:

  • Member successes and initiatives
  • VOC programs and increasing c-sat
  • CX education and training (NJNG update)
  • Employee Engagement
  • Delivering great CX and digital self-service
  • Problem solving
  • Chartwell trivia! Data from the 2021 Customer Service Survey and 2022 Consumer Survey