Mobile Apps for Outage Communications – July 2022

During the council’s July 19, 2022 call, Chartwell’s Tim Melton facilitated a discussion of member utilities’ mobile apps for outage communications (33:10). Jean Ann Phisterer of LG&E and KU gave a presentation on successes and lessons learned from her utility’s mobile app rollout (34:58). Chartwell’s Steve Waters also facilitated a number of problem-solving items (10:18) including a question from Andrew Barrington of Avista regarding ways to identify unusual power use among customers before they become customer-service issues.