Fall Meeting in Orlando – OCLC October 2022

Members of Chartwell’s Outage Communications Leadership Council met for a day-and-half session October 17-18, 2022, at the Renaissance Orlando to discuss outage communication successes, challenges, internal organizational structures, problem solving, auto-enrolling for outage alerts, and surveys and metrics. In addition to these topics, Chartwell conducted a workshop on the Nuts and Bolts of Customer-Friendly messaging. You can download both the slides and a summary of the meeting on the left.