Transcript – Operational Efficiencies and O&M Reductions – January 2022 Call
Click the button at left to download the transcript from the second call of the Directors’ Strategic Council which took place on Jan. 20, 2022. As a follow up to the Nov. 2021 call, Black Hills Energy and NiSource shared sample roadmaps and KPI dashboards. Council members discussed customer affordability and O&M reductions: strategies for labor, vendor vs. in-house, and channels.
Welcome – p. 1
Directors’ Portal – p. 4
Roadmaps (NiSource, Black Hills) – p. 4
KPIs, C-Sat and Black Hills Dashboard – p. 11
O&M Reductions – p. 16
What’s Next – p. 30