Transcript – Operational Efficiencies and O&M Reductions – January 2022 Call

Click the button at left to download the transcript from the second call of the Directors’ Strategic Council which took place on Jan. 20, 2022. As a follow up to the Nov. 2021 call, Black Hills Energy and NiSource shared sample roadmaps and KPI dashboards. Council members discussed customer affordability and O&M reductions: strategies for labor, vendor vs. in-house, and channels.

Welcome – p. 1

Directors’ Portal – p. 4

Roadmaps (NiSource, Black Hills) – p. 4

KPIs, C-Sat and Black Hills Dashboard – p. 11

O&M Reductions – p. 16

What’s Next – p. 30