Services We Provide


If you are a member of Chartwell’s research services, please log in at the top of the page to access the Insight Center.

Chartwell’s research and events focus on the products, services and programs of hundreds of North American utilities in the following areas:

  • Billing Options
  • Business Customer Care
  • Contact Centers
  • Credit/Collections
  • Customer Analytics
  • Customer Experience
  • Customer Satisfaction
  • Customer Service
  • Demand Response
  • Distributed Generation
  • Energy Efficiency
  • Energy Usage Data
  • IVR
  • Managed Accounts
  • Market Research
  • Marketing
  • Mobile
  • Outage Communications
  • Payment Options
  • Pricing/Rates
  • Renewables
  • Smart Grid
  • Smart Meters
  • Social Media
  • Web

If you are an utility and interested in a membership:

Tim Herrick
404.237.9099 ext. 229

If you are a service provider/vendor and interested in a membership:

Jennifer Chalk
404.237.9099 ext. 237