Billing is the #1 factor affecting the utility customer experience, according to Chartwell consumer research. Chartwell’s membership-based, utility-only Billing and Payment Research Council allows professionals to explore the best strategies and programs to improve the customer experience in this area.
The council dynamic promotes ongoing collaboration among members. Council members also gain access to historical and ongoing Chartwell research.
Interested in membership?
404.237.9099 ext. 229