Great Minds Behind EMACS

The Advisory Council is comprised of utility leaders from the United States and Canada who guide the development of the annual EMACS conference as well as Chartwell’s overall research agenda.

David Trias-Jordan
Supervisor, Central Customer Experience Day Center, Con Edison
Tony Gardner
Vice President, Customer Experience, CenterPoint Energy
Ed Anderson
Sr. Manager of Call Center Technology, TXU
Phil Gray
EVP of Corporate Development, Interactions
Matthew Neagle
Chief Operating Officer, Porch
Shaun Jackson
SVP Marketing, KUBRA
Mitch Young
Executive Director of Identity Risk Solutions, Neustar
Bill Joiner
Chief Strategy Officer, Message Broadcast
Doris Yon
Manager, VOC Strategy and Solutions, Southern Company Gas
John Hoggard
Principal, Global Utilities, Quadient
Rob Taylor
Senior Advisor Billing, Payments and Communications , Fiserv
Laurie Busacca
Section Manager, Con Edison
Dylan Walko
Business Support Specialist, PSE&G
Katherine Cheney
Senior Market Research Analyst, Duke Energy
Tom Kirkpatrick
Senior Vice President and Chief Customer Officer, American Electric Power
Dan Séguin
Director of Communications, Hydro Ottawa
Megan Scheller
Senior Director of Customer Experience and Brand Strategy, Xcel Energy
Melissa Cosby
Director, CE Strategy & Service Excellence, Tampa Electric & Peoples Gas
Nicole Swan
Manager of Billing Operations, PSE&G
Natalie Piontek
Manager of Inclusion and Employee Engagement, LG&E/KU Energy
Judy Farnam
Manager of Customer Service, Ameren Missouri
John Bord
Manager of Customer Experience, Tucson Electric Power
Tomaso Gianelli
Senior Manager, Business Customer Division, Southern California Edison
Chris Jackson
Manager, Billing Support Services, JEA
Alex Schott
Director of Customer Communications, ONE Gas
Sean Vanslyke
Varun Nagaraj
COO, Bidgely
Susan Adam
Manager, Customer Solutions, Entergy
I.S. Dunklin
Director, Data Analytics and Research, Chartwell, Inc.
Cameron Cross
Senior Manger of Data & Engineering, West Monroe
Amber Williams
Senior Marketing Specialist, BGE
Jonathan Coons
Director of Marketing, EFI
Jamie Timm
Partner & VP of Program Management, WillowTree
Edward Stephens
Manager of Projects and Analytics, PECO
Ariella Cohen
Product Owner of Clean Transportation, National Grid
Stephanie Crockett
Executive Vice President, Managing Director, Mower
Suzanne Brienza
Director of Customer Experience & Utility Marketing, PSEG
Kevin Alexander
Market Research Analyst, Duke Energy
Aaron Berndt
Head of Energy Industry Partnerships, Google
Rob Pinkasavage
Manager of VOC and Customer Engagement CenterPoint Energy
Peter Narog
Manager of Customer Insights Xcel Energy
Stacy Kregg
Manager of Business Performance NJNG
Laura Gillham
Vice President of Communications, Nova Scotia Power
Tracie Boutte
Vice President of Customer Experience Entergy Services
John Bord
Manager of Customer Experience, Tucson Electric Power
Jennie King
Director, Strategic Energy Management, Salt River Project
Kristy Lovett
Sr. Manager Customer Solutions & Strategy, Customer Experience Ameren Missouri
Tim Melton
Manager, Customer Commitment LG&E/KU
Amy Halferty
Director, Market Research & VOC Strategy  Duke Energy

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