CHARTWELL'S UTILITY ADVISORY BOARD

Great Minds Behind EMACS

The Advisory Council is comprised of utility leaders from the United States and Canada who guide the development of the annual EMACS conference as well as Chartwell’s overall research agenda.

Rob Pinkasavage
Manager of VOC and Customer Engagement CenterPoint Energy
Peter Narog
Manager of Customer Insights Xcel Energy
Stacy Kregg
Manager of Business Performance NJNG
Laura Gillham
Vice President of Communications Nova Scotia Power
Tracie Boutte
Vice President of Customer Experience Entergy Services
John Bord
Manager of Insights & Innovations Tuscon Electric Power
Jennie King
Director, Strategic Energy Management Salt River Project
Kristy Lovett
Sr. Manager Customer Solutions & Strategy, Customer Experience Ameren Missouri
Tim Melton
Manager, Customer Commitment LG&E/KU
Amy Halferty
Director, Market Research & VOC Strategy  Duke Energy

Chartwell Membership

Chartwell’s solutions can help your utility identify strategies to impact customer experience and operational efficiency. Chartwell’s Premier Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.

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