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SRP Leverages Technology, Teamwork to Aid Low-Income Customers
In September 2021, the Arizona Department of Economic Security reached out to utilities for help in streamlining financial assistance for eligible customers using Emergency Rental Assistance funds.PowerUp Preview: Announcing Chartwell’s 2023 Outage Best Practices Award Winners
Join Chartwell and a few special guests as we announce the winners of this year’s Outage Communication and Outage Restoration Best Practices Awards. Find out which U.S. and Canadian utilities took...Using Broadcast Messaging for Outages and Much More – Getting More out of Ad Hoc Communications
Attend this webinar to learn how Georgia Power has used KUBRAs messaging platform to send outage alerts and by listening to the customer has piloted ad hoc broadcast messaging for immediate and per...Building in Resiliency and Redundancy with Your Customer Contact Systems
Planning for system disruptions, cyber security events, and back-up plans for vendor-based solutions.Avista Improves Customer Satisfaction and Operational Efficiency with Internal Communication Portal
Avista Corporation has created an Internal Communication Portal to improve operational efficiency and provide more transparency to internal stakeholders during a widespread and unexpected outage ca...
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