Customer Service Benchmark Survey
This survey covers various topics, including metrics for contact centers and IVR, CRM and CIS systems and support, as well as contact center staffing.
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Industry Benchmarks and Best Practices: Chartwell’s Quarterly Review
Please join us for Chartwell’s quarterly round-up of recent research in the areas of outage communication, EVs and electrification.Transforming Emergency Management: Duquesne Light Company’s Journey to Industry Leadership
Duquesne Light Company (DLC) earnestly strives to be an industry leader in severe weather event preparedness and emergency management. These efforts were recognized in 2023 by the National Weather ...
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