Utilities invited to illuminate outage communications achievements in 2018

Allison Herdic, Industry Researcher –

January brings fresh beginnings and the chance to pursue new and exciting opportunities. And, as New Years’ parties are often adorned with festive decorations, gold, silver and bronze are also on the horizon at Chartwell as we look ahead into 2018.

This year, we are providing a distinct platform for utilities to spotlight their outage communications successes in the presence of peer utility professionals. While Chartwell’s Outage Communications Best Practices Awards have been presented at EMACS: The Customer Experience Conference in recent years, this year the awards will be distributed at Chartwell’s Outage Communications Conference, which will be held at the Hyatt Centric New Orleans on June 6 and 7.

For the first time, Chartwell will segment Outage Communications Awards by utility size. Three utilities in each of two size categories will be awarded during the conference with gold, silver and bronze recognition.

To ensure fairness to each participating utility, all efforts and achievements detailed in the awards submissions should have occurred between January 2016 and February 2018. During the judging process, Chartwell researchers will evaluate entries spanning this timeframe using the following criteria:

• Improved service through communications or technology
• Innovation and/or originality; the quality of the effort
• Operational efficiency gains or savings
• Measured results in customer satisfaction
• Overall effectiveness

We invite you to schedule some time this month to review your utility’s notable achievements over the past couple of years and begin crafting your utility’s entry for consideration by Chartwell researchers. Although June is several months away, please highlight Tuesday, Feb. 13, 2018 on your calendar as the entry deadline. The entry form can be downloaded on the Outage Communications Conference website.

For more information about Chartwell’s Best Practices Awards, please contact Research Manager Suzanne Haggerty. Don’t miss the chance to let 2018 be your utility’s year to shine!

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