2021 Consumer Digital Preferences: Key Survey Data
While utility customers still prefer traditional channels for more complex interactions, they prefer digital channels for communicating with their utility and paying their bill. This report contains findings from Chartwell’s 2021 Residential Consumer Survey. Areas of focus include customer preferences and adoption of digital service channels.
- To continue reading this research piece, please login using your Chartwell credentials and click the “View Resource” button.
- If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.
You may also like
PSE&G Gas Safety Campaign Teaches Customers how to ‘Protect the Ones You Love’
To promote timely gas safety messaging while many of its…
OPPD Puts ‘Customers First’ with Pandemic-Focused Communications
In response to the unique needs of its customers during…
2021 Customer Service Benchmarks
According to Chartwell’s 2021 Customer Service Industry Benchmark Survey, large…