Alabama Power Outage Alerts Project Improves Communications, Collects VOC
In 2018, Alabama Power initiated its Outage Alerts project to enhance outage communications. The new tool has generated operational efficiencies, strong enrollment and customer satisfaction gains.
- To continue reading this research piece, please login using your Chartwell credentials and click the “View Resource” button.
- If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.
You may also like
National Grid Helps Customers Find the Right Light for their Home
Attend this webinar to learn how National Grid partnered with…
Industry Benchmarks and Best Practices: Chartwell’s Q3 2022 Review
Please join us for Chartwell’s quarterly round-up of recent research…
ComEd’s Low-Income Pre-Certification Tool Enhances Customers’ Financial Assistance Experience
In 2021, ComEd developed a tool within its customer information…