Best Practices and Real-Time Messaging via a Hyper-Localized Platform
Date: Thursday, September 10
Time: 2 - 3 PM ET
**As part of our innovation series, this webinar is complimentary.**
Nextdoor is the go-to neighborhood hub for trusted connections and exchange of helpful information and goods and services. Nextdoor's Service Provider Platform (SPP) is a vital communications tool for utilities with a need to post pertinent, urgent and emergency notifications to customers at a hyper-localized level. Notable partners include Southern California Edison, PG&E, CenterPoint Energy, Ameren, and Exelon.
This session will cover:
• Effective use cases from Southern California Edison’s use of the platform when posting service and safety related notifications at the ‘circuit’ level
• Lessons from the 2019 wildfire season and planning for the 2020 wildfire season
• Additional best practices that utilities can use to improve communications with customers
Speakers:
- Alex Burton - Head of Partnerships, Nextdoor
- Jennifer Masterson - Social and Digital Media Advisor, Southern California Edison
