Best Practices Awards in Outage Communications – Large Utilities Category

The original awards of their kind for utilities, Chartwell’s Best Practices Awards in Outage Communications recognize initiatives designed to improve the customer experience before, during or after an outage event, regardless of size and scope. 

In this report, we have compiled case studies on the 2019 winners and finalists in the Large Utilities category (those with more than 700,000 customers):

  • Gold: SCE – Multifaceted outage communications improvements
  • Silver: Oncor – Customer photo submission platform        
  • Bronze: FPL – Proactive outage alerts delivery platform

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