Best Practices – Outage Communications Improvements – NIPSCO – 2018
In 2017, NIPSCO began refining internal processes to improve its outage communications. Specifically, the utility enhanced its outage-related technology, improved employee training and expanded its outage notification audience. As the result of these initiatives and many more, NIPSCO has realized operational efficiencies, increased customer satisfaction and a created a platform for future results. NIPSCO received Chartwell’s 2018 Gold Award in Outage Communications among mid-sized utilities for its efforts.