Billing and Payment – Crafting a Mobile-first Strategy – Report – 2018

In the increasingly mobile-focused consumer landscape, a mobile-first strategy is crucial for companies that want to positively engage with their customers. Mobile-specific billing and payment offerings are growing among utilities at varying rates, and there is opportunity for additional focus and growth in mobile channels for utilities to better engage their customers. This report is exclusive to the members of Chartwell’s Billing and Payment Leadership Council.

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TRANZACT: POST-OUTAGE CUSTOMER SATISFACTION BENCHMARK SURVEY

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