Billing and Payment – Opportunities for Digital and Mobile Growth – Report – 2017

With studies finding digitally engaged customers more likely to be satisfied in their interactions with their utilities, it is clear that digital options are crucial to improving customer satisfaction. To engage with customers more effectively, utilities are increasingly moving toward digital options for billing and payment. This report explores opportunities for utilities to offer an expanded range of billing and payment offerings to their customers. 

This report is exclusive to the members of Chartwell’s Billing and Payment Leadership Council.

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TRANZACT: POST-OUTAGE CUSTOMER SATISFACTION BENCHMARK SURVEY

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