Billing and Payment – Payment Survey Datasheet – 2017

The results of Chartwell’s Payment Industry Survey, completed in 2017, include more than 50 responses from electric, gas and combination utilities in the United States and Canada with a total customer base of more than 91 million. The survey’s questions span a range of topics, including new initiatives, payment channels, payment arrangements and more.

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TRANZACT: POST-OUTAGE CUSTOMER SATISFACTION BENCHMARK SURVEY

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