Billing and Payment – Reducing Uncollectible Debt with a Prepay Program – Bolivar Energy Authority – Spotlight – 2018

Since Bolivar Energy Authority began offering a prepaid service option in 2013, giving customers flexibility in how and when they pay for their electricity, the utility’s uncollectible debt has dropped. Customers benefit in several ways, including being able to start and maintain service without a deposit and pay off overdue balances over time. They can also monitor and adjust their usage, receive account balance notifications, pay using a variety of methods and have their service reconnected with no fees.

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