New Account Site Feedback
search

Chelan PUD Uses Email to Improve Outage Notifications During Pandemic

View Resource
With more customers at home during the pandemic, Chelan PUD recognized its planned outages would have a greater impact on customers, potentially affecting their ability to work and study from home. To better support its customers, the utility improved its planned outage notifications by developing timely emails that offer outage details, resources and preparation advice.
CONTINUE READING
  • To continue reading this research piece, please login using your Chartwell credentials and click the “View Resource” button.
  • If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.
covid-19 email notifications outage outage communications planned outages

You may also like

Webinar
Strategies for Effective Outage Communications, Operations, and Emergency Management

(Complimentary Webinar) Join industry leaders as they discuss how their…
Webinar
Telecom Nationwide Outage: How to Communicate During Unplanned Telecom Outages

(Complimentary Webinar) During this webinar with Message Broadcast, we will…
Webinar
PowerUp Preview: Announcing Chartwell’s 2024 Outage Best Practices Award Winners

(Complimentary Webinar) Join Chartwell and a few special guests as…
Infographic
Consumers Want to Hear From Their Utility During an Outage

Customers expect to hear from their utility during a power…