Communications – Benchmarking Against Other Industries – Infographic – 2018

According to Chartwell’s 2018 Communications Industry Benchmark Survey, most utilities are benchmarking their communications against other utilities, while about a third are benchmarking against telecommunications companies. This infographic outlines how utilities believe their communications stack up against communications from other utilities and industries and uses 2018 Chartwell Residential Consumer Survey data to see how satisfied customers are with communications from utilities, banks, insurance companies, cellular service providers and Internet/cable providers. 

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TRANZACT: POST-OUTAGE CUSTOMER SATISFACTION BENCHMARK SURVEY

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