Integrating Digital Platforms for Better Customer Outreach

In 2018, ENSTAR Natural Gas, in partnership with Origin Consulting and Selectron, developed an integrated digital communication platform that replaces mailed letters with emails, texts and outbound calls. The solution allowed ENSTAR to begin integrating digital platforms for better customer outreach.

CONTINUE READING

• To continue reading this research piece, please login using your Chartwell credentials and click the “View Resource” button.
• If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.