Consumers who use self-service think their utility is easy to work with

Consumers who use self-service channels are more likely to think their utility is easy to do business with. This infographic summarizes findings from Chartwell’s 2020 Residential Consumer Survey, including how consumers prefer to use self-service, which self-service options make the most impact on ease of doing business, and age groups more likely to try different self-service channels.


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2020 cx digital infographic self-service