Credit Card Fees – Trends and Opportunities

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As credit card companies continue to increase the value of rewards such as travel points to attract consumers to their products, more utility customers are paying their bills via credit card. Often, these customers find their utility charges a fee for using a card to pay their bill, creating frustration and dampening customer satisfaction. To address this, more utilities are looking to reduce or remove their credit card fees. In this report, Chartwell explores trends and strategies in the elimination or reduction of credit card fees in the utility industry through benchmark data and interviews.


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