Customer Care – Handling Customer Complaints on Social Media – Infographic – 2018

In Chartwell’s 2017 Residential Consumer Survey, 35% of respondents reported that they had complained about a company – utilities and non-utilities alike – on social media. This infographic outlines how companies responded to these complaints, and which responses improved customer opinions.

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TRANZACT: POST-OUTAGE CUSTOMER SATISFACTION BENCHMARK SURVEY

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