Customer Care – Service Portal for Residential Builders – London Hydro – Case Study – 2018

London Hydro’s Builder’s Portal, launched in December 2017, empowers residential builders to conveniently and efficiently manage all residential service connection requests, from beginning to end, within an intuitive, self-service web-based portal. Automation of the residential service connection request process has reduced service delivery time by 83%, from 23 days to four days.

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