Simplifying Start Service

Customers increasingly expect self-service capabilities that are intuitive and allow them to successfully and conveniently complete transactions with their utilities. Hence the importance of simplifying start service.

This report explores how utilities can simplify and enhance the start-service experience.


  • To continue reading this research piece, please login using your Chartwell credentials and click the “View Resource” button.
  • If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.