Customer Engagement in a Digital World

Date: Wednesday, February 24

Time: 2 – 3 PM ET

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Customer expectations continue to grow each year with what they expect to know, when they expect information and the many ways they opt to communicate. How do you keep up? Oncor has been focusing on increasing digital performance to drive a better customer experience and improve brand satisfaction.

This webinar will cover:

  • Mobile apps
  • Differentiated customer journeys
  • Leveraging social media
  • Employee engagement
  • Proactive notifications
  • Navigating and leveraging new IVR technologies

Moderator:

  • IS Dunklin – Director of Research and Data Analytics, Chartwell, Inc.

Speakers:

  • Amanda Townsend – Director of Contact Center Operations, Oncor
  • April Pinkston – Transformation Program Office Sr. Manager, Oncor

customer engagement customer journeys IVR mobile apps social media