Customer Experience – Industry Survey Datasheet – 2018

The results of Chartwell’s Customer Experience Industry Survey, completed in 2017, include more than 50 responses from electric, gas and combination utilities in the United States and Canada with a total customer base of more than 110 million. The survey’s questions span a range of topics, including evaluation tools, benchmarking strategies, VOC efforts and omnichannel strategies.

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TRANZACT: POST-OUTAGE CUSTOMER SATISFACTION BENCHMARK SURVEY

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