Customer Experience – Trends and Opportunities – 2018

In its 2017 Customer Experience Survey, Chartwell explored the successes, trends and challenges of utilities across North America on a range of topics, including evaluation tools, benchmarking strategies and omnichannel plans. This report explores how utilities are working to improve the customer experience through quality benchmarking and analysis that helps companies enhance interactions through a variety of channels.

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TRANZACT: POST-OUTAGE CUSTOMER SATISFACTION BENCHMARK SURVEY

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