Customer Payment Preferences

According to Chartwell’s 2020 Residential Consumer Survey, almost two out of three consumers use direct bank draft, eCheck or autopay to pay their power bill. However, there is also strong interest in using credit cards if this service was offered without a fee. This infographic outlines consumers’ current use of payment methods and their interest in emerging methods such as credit cards, PayPal and mobile wallet options.


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emerging payment methods payment payment channels payment preferences