Delivering a Better Customer Experience Through Outage Text Notifications

Date: Wednesday, September 29th

Time: 2 – 3 PM ET

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When a utility decides to design and launch an outage notifications program for customers, there is no shortage of questions to consider. Should this be an opt-in or opt-out program? Exactly how should we communicate estimated times of restoration? In this webinar, learn how Portland General Electric answered these questions and others as the company designed and built its own outage text notifications program.

Please join us to learn more about:

  • The path PGE took to define its outage text notifications program from start to finish
  • The principal challenges the company met and overcame along the way
  • How customers have responded to the program
  • What’s next for outage communications at PGE

Moderator:

  • Russ Henderson, Senior Research Manager, Chartwell, Inc.

Speakers:

  • Caitlin Goold, Senior Customer Experience Specialist, PGE
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