Digital Self-Service – Trends and Opportunities Report – 2018

As consumers increasingly expect to conduct business and communicate with companies through digital self-service channels, more utilities are pushing for a stronger digital presence to provide a seamless customer experience while cutting costs. This report draws on Chartwell surveys and interviews to provide a high-level summary of major trends in digital self-service and identify strategic opportunities.

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TRANZACT: POST-OUTAGE CUSTOMER SATISFACTION BENCHMARK SURVEY

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