EMACS WEBINAR SERIES: It’s 2021 – Do Your Communications Feel Like the Oldies?

Date: Thursday, September 30

Time: 2 – 3 PM ET

**As part of our EMACS series, this webinar is complimentary.**

Many utilities, challenged by internal communication silos, are using disparate systems for customer communications. During this webinar, presenters from RRD will discuss leading-edge communication strategies that are revolutionizing how companies communicate with their customers.

This presentation will provide actionable insights into:

  • Evaluating your communications for customer-centricity
  • Shifting to a modernizing communications mindset
  • Standardizing and scaling support for omnichannel delivery
  • Efficiently transitioning from legacy workflows to digital channels
  • Addressing increased compliance and governance requirements

Moderator:

  • Scott Johnson – Vice President, Chartwell, Inc.

Speaker:

  • Jennafer Brechtel-Higgins – Creative Director, Information Design (BCS), RRD
  • Brian Cox – Sr Director, IT and BCS Architecture, RRD
customer communications EMACS government requirements omnichannel RR Donnelley