Engaging Employees is Critical in a Post-COVID Environment

Like other industries, utilities are addressing unprecedented challenges in hiring, training and working as they adjust to the COVID-19 workplace shift. In this report, Chartwell explores the ways utilities are striving to meet the needs of their employees and customers while balancing productivity, culture curation, and employee engagement and retention.

Key Takeaways
  • Like other industries, utilities may face increased employee attrition as a result of office return policies.
  • Utilities are finding success with a variety of hybrid work arrangements, with performance-based models helping to ensure that remote employees meet KPIs.
  • Expanding remote work options increases the candidate pool, but remote onboarding must be carefully constructed so new employees don’t feel isolated.


  • To continue reading this research piece, please login using your Chartwell credentials and click the “View Resource” button.
  • If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.
covid-19 customer engagement employee satisfaction