External Communications – Trends and Opportunities – 2018

In its 2018 Customer Communications Survey, Chartwell explored the successes, trends and challenges of utilities across North America on a range of topics, including communications performance management, types of messaging by channel and market research methods. This report explores how utilities are working to improve customer communications and increase the effectiveness of marketing efforts.

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TRANZACT: POST-OUTAGE CUSTOMER SATISFACTION BENCHMARK SURVEY

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