Increasing ePayment Adoption through Strategic Channel Offerings

KCP&L has been accepting electronic payments since the launch of its website in 1998. Through continuous enhancements and an engagement-focused approach, the utility has launched a variety of electronic payment channels designed with the customer in mind, increasing the utility’s customer adoption rate for electronic payments to 70%.

Attend this webinar to learn how KCP&L’s strategic approach to electronic payment channel growth has led to cost savings and customer experience improvements.

Speaker:

  • Chris Norris – Digital Services Manager, Kansas City Power & Light (KCP&L)

*To view this webinar, please login using your Chartwell credentials and click the “View Resource” button. If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.

Thanks for your interest!

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