Increasing Self Service Payment Adoption through Strategic Channel Offerings
Date: Wednesday, June 22nd
Time: 2 – 3 PM ET
**As a member of Chartwell’s Insight Center, you have exclusive access to industry-leading content including benchmark reports, analysis reports, best practices case studies, proprietary survey data, frequent SME webinars and more. To register, log in using your Chartwell credentials then click the “register now” button and follow the prompts to complete your registration. If you do not have a Chartwell login, follow the instruction at the top of the home page to create one. If you are not a member of Chartwell’s Insight Center, connect with us here to get started.**
Evergy has been accepting electronic payments since the launch of its website in 1998. Through continuous enhancements and an engagement-focused approach, the utility has launched a variety of Self Service payment channels designed with the customer in mind, increasing the utility’s customer adoption rate for electronic payments to 78%.
Attend this webinar to learn how Evergy’s strategic approach to Self Service payment channel growth has led to cost savings and customer experience improvements.
- Pat Ricks, Senior Advisor, Chartwell, Inc.
- Chris Norris, Digital Customer Experience & Services Lead, Evergy
Moderator & Speaker
Pat RicksSenior Advisor, Chartwell Inc.
Chris NorrisDigital Customer Experience & Services Lead, Evergy
You may also like
ComEd’s Low-Income Pre-Certification Tool Enhances Customers’ Financial Assistance Experience
In 2021, ComEd developed a tool within its customer information…
PSE&G Marketing Program Reaches Customers with Financial Assistance After COVID-19
Following the complex impacts of COVID-19, PSE&G launched a Payment…
Industry Benchmarks and Best Practices: Chartwell’s Q2 2022 Review
Please join us for Chartwell’s quarterly round-up of recent research…