Increasing Self-Service Transactions with Payment Kiosks

In 2014, DTE Energy introduced kiosks to provide a self-service channel for unbanked and underbanked customers. Customer use of kiosks quickly grew, and the utility continues to learn more about how to utilize the devices to drive cost savings and change customer payment behaviors. Recently, the utility has leveraged the kiosks to reform their Customer Office strategy.

Join Chartwell’s webinar for an overview of the DTE Energy Kiosk Program, which has the highest customer satisfaction of any of the company’s digital payment channels.

Speaker:

• Katherine Bruce – Digital Channel Analyst, DTE

*To view this webinar, please login using your Chartwell credentials and click the "View Resource" button. If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.