Industry Benchmarks and Best Practices: Chartwell’s Q1 2022 Review
Date: Wednesday, April 6th
Time: 2 – 3 PM ET
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Please join us for Chartwell’s quarterly round-up of recent research in billing and payment and customer service. During this webinar, Chartwell analysts will discuss industry concerns around high bills and arrears, eBill adoption trends, and the latest contact center and IVR metrics.
- Suzanne Haggerty, Director of Customer Engagement and Insights, Chartwell, Inc.
- Chris Hellmann, Research Manager, Chartwell, Inc.
- Steve Waters, Senior Research Manager, Chartwell, Inc.
- Russ Henderson, Director of Research and Councils, Chartwell, Inc.
- Keith Pierce, Senior Industry Analyst, Chartwell, Inc.
Moderators & Speakers
Chris HellmannResearch Manager, Chartwell, Inc.
Suzanne HaggertyDirector of Customer Engagement and Insights, Chartwell Inc.
Steve WatersDirector of Councils, Chartwell, Inc.
Russ HendersonDirector of Research, Chartwell, Inc.
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