Industry Benchmarks and Best Practices: Chartwell’s Q3 2022 Review

Date: Wednesday, November 30th

Time: 2 – 3 PM ET

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Please join us for Chartwell’s quarterly round-up of recent research and events including key takeaways from EMACS, an overview of recent research on Vulnerable Customers and an in-depth discussion of our recent report on IVR Improvements.

Moderator:

  • Scott Johnson, Vice President, Chartwell, Inc.

Speakers:

  • Steve Waters, Senior Research Manager, Chartwell, Inc.
  • Pat Ricks, Senior Consultant, Chartwell, Inc.
  • Russ Henderson, Director of Research and Council, Chartwell, Inc.
best practices chartwell quarterly Q3 2022 Review quarterly review

Moderator & Speakers

Scott Johnson
Vice President, Chartwell, Inc.
Steve Waters
Senior Research Manager, Chartwell, Inc.
Pat Ricks
Senior Advisor, Chartwell Inc.
Russ Henderson
Director of Research and Councils, Chartwell, Inc.