Industry Benchmarks and Best Practices: Chartwell’s Q4 Quarterly Review
Date: Wednesday, December 16
Time: 2 – 3 PM ET
Please join us for our quarterly round-up of Chartwell’s recent research in the areas of outage, billing and payment, and customer experience.
- Russ Henderson on the Customer Experience for Estimated Time to Restoration (ETR)
- Noah Solomon on the changing landscape of Credit Card Fees
- Scott Johnson on customer communication preferences for different messages
- Russ Henderson – Research Manager, Chartwell, Inc.
- Noah Solomon – Research Manager, Chartwell, Inc.
- Scott Johnson – Vice President, Chartwell, Inc.
- I.S. Dunklin – Director of Data Analytics and Research, Chartwell, Inc.
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