Industry Benchmarks and Best Practices: Chartwell’s Quarterly Review
Date: Wednesday, February 15th
Time: 2 – 3 PM ET
**Insight Center members can easily register for this webinar at no additional cost after logging in. There is no paid entry option for non-Insight Center members for this webinar. If you’re interested in an Insight Center membership, connect with us here to get started.**
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Please join us for Chartwell’s quarterly round-up of recent research and events including:
- insights for improving customer satisfaction and loyalty through effective outage communications, leveraging Chartwell consumer data
- a recap of our recent panel webinar on low-income or vulnerable customers
- a look at how utilities are reducing or eliminating credit card fees, using findings from our industry and consumer surveys
- an overview of recent Chartwell research and case studies available on the Insight Center
Moderator:
- Steve Waters, Director of Councils, Chartwell, Inc.
Speakers:
- Keith Pierce, Senior Industry Analyst, Chartwell, Inc.
- Russ Henderson, Director of Research, Chartwell, Inc.
- Pat Ricks, Senior Advisor, Chartwell, Inc.
- Tim Melton, Senior Consultant, Chartwell, Inc.
