Industry Benchmarks and Best Practices: Chartwell’s Quarterly Review

Date: Wednesday, February 15th

Time: 2 – 3 PM ET

**Insight Center members can easily register for this webinar at no additional cost after logging in. There is a non-member charge of $299 for this webinar. If you’re interested in an Insight Center membership, connect with us here to get started.**


Please join us for Chartwell’s quarterly round-up of recent research and events including:

  • an overview of recent industry benchmarks from our Outage Communications Industry Survey
  • a review of our recent panel webinar on vulnerable customers
  • a look at credit card fees and our new infographic detailing data from our consumer survey


  • Steve Waters, Director of Councils, Chartwell, Inc.


  • Russ Henderson, Director of Research, Chartwell, Inc.
  • Pat Ricks, Senior Advisor, Chartwell, Inc.
  • Tim Melton, Senior Consultant, Chartwell, Inc.
2023 benchmarks benchmarks best practices chartwell quarterly quarterly review

Moderator & Speakers

Steve Waters
Director of Councils, Chartwell, Inc.
Russ Henderson
Director of Research, Chartwell, Inc.
Pat Ricks
Senior Advisor, Chartwell Inc.
Tim Melton
Senior Consultant, Chartwell