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Mobile Apps and Wallets Provide Opportunities for Utilities to Meet Customer Needs

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One of the major emerging opportunities in utility billing and payment operations is mobile technology, specifically in the form of mobile apps and wallets. Chartwell research has revealed significant customer interest in using mobile and digital wallets to pay their utility bills, and these offerings have the potential for substantial growth in the industry, especially in tandem with continued mobile app improvements.

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Billing and Payment customer experience digital experience mobile apps

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