New Tool Allows ComEd Customers to Identify, Enroll in Assistance Programs

Date: Wednesday, February 1st

Time: 2 – 3 PM ET

**Insight Center members can easily register for this webinar at no additional cost after logging in. There is a non-member charge of $299 for this webinar. If you’re interested in an Insight Center membership, connect with us here to get started.**

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With the launch of its Smart Assistant Manager (SAM) in 2021, ComEd improved awareness of and access to financial-assistance programs options for customers struggling to pay their bills. Attend this webinar to learn how ComEd developed the online self-service tool, which has delivered the following benefits:

  • Allows customers to privately self-identify assistance and savings options that best meet their needs.
  • Provides transparency for program eligibility requirements and pre-screens users for program eligibility in real time.
  • Provides recommendations on energy-efficiency offerings that can save customers money and energy.
  • Reduces calls into the care center due to increased self-servicing opportunities.

Moderator:

  • Steve Waters, Director of Councils, Chartwell, Inc.

Speakers:

  • April Evans, Senior Business Program Manager, Customer Care Strategy & Support, ComEd
  • Aarian Smith, Manager, Customer Financial Assistance, ComEd
assistance programs award winner ComEd financial-assistance programs online self-service tool SAM

Moderator & Speakers

Steve Waters
Director of Councils, Chartwell, Inc.
April Evans
Senior Business Program Manager, Customer Care Strategy & Support, ComEd
Aarian Smith
Manager, Customer Financial Assistance, ComEd