New Tool Allows ComEd Customers to Identify, Enroll in Assistance Programs
Date: Wednesday, February 1st
Time: 2 – 3 PM ET
**Insight Center members can easily register for this webinar at no additional cost after logging in. There is a non-member charge of $299 for this webinar. If you’re interested in an Insight Center membership, connect with us here to get started.**
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With the launch of its Smart Assistant Manager (SAM) in 2021, ComEd improved awareness of and access to financial-assistance programs options for customers struggling to pay their bills. Attend this webinar to learn how ComEd developed the online self-service tool, which has delivered the following benefits:
- Allows customers to privately self-identify assistance and savings options that best meet their needs.
- Provides transparency for program eligibility requirements and pre-screens users for program eligibility in real time.
- Provides recommendations on energy-efficiency offerings that can save customers money and energy.
- Reduces calls into the care center due to increased self-servicing opportunities.
- Steve Waters, Director of Councils, Chartwell, Inc.
- April Evans, Senior Business Program Manager, Customer Care Strategy & Support, ComEd
- Aarian Smith, Manager, Customer Financial Assistance, ComEd
