Field Technology and OMS Trends
Outage communications is uniquely positioned within the utility organization, straddling both traditional grid operations and customer service. For this reason, as the utility industry ponders its own future, the specter of automation looms particularly large over outage communications. This makes field technology and OMS trends particularly important.
However, rather than strip all human involvement from the restoration and communication process, current trends place customers and employees at the center of developments in outage communications. In this report, Chartwell explores current trends in OMS and field technology through industry benchmark data and interviews.
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