Outage Communications – Improving the Outage Experience

After a major storm outage in 2019 revealed gaps in DTE Energy’s outage technologies and customer experience, the utility launched the Outage Customer Experience initiative. The first phase of the initiative, designed to ensure that DTE Energy delivers clear communication and prioritizes customers during power outages, is almost complete.


  • To continue reading this research piece, please login using your Chartwell credentials and click the “View Resource” button.
  • If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.