Proactive Utility Social Media Outreach – Seattle City Light

In 2015, Seattle City Light and DataCapable created a platform called UtiliSocial that enables better data analysis based on social media posts- effectively enhancing their utility social media outreach initiatives.

So far, Seattle City Light has used this tool to improve storm planning for field crews during outages and increase customer satisfaction by improving its responsiveness to pertinent and often hidden conversations on social media. 

Find out exactly how they implemented this by reading the full case study by Chartwell’s research analysts.

LEARN MORE

  • READ FULL CASE STUDY
    To read the full case study on Seattle City Light’s utility social media outreach, login using your Chartwell credentials and click the “View Resource” button. If you don’t have login credentials, click here to connect with Tim Herrick.
  • BROWSE RECENT RESEARCH
    Click here to read more recent research from Chartwell.
  • WHAT IS CHARTWELL?
    Based in Atlanta, Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures our members have access to the best, most timely information available to make business decisions.
    Chartwell’s Online Insight Center helps utilities improve customer satisfaction, enhance operational efficiencies, save employees time, and validate business decisions. With Access to the Insight Center, you’ll enjoy all Chartwell webinars, case studies, reports, data sheets, surveys and more in an easy-to-access online library. In addition, you’ll gain access to the “ask the analyst” feature which allows you to connect with one of our subject matter experts about your specific business questions and concerns.


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