Outage Communications – Trends and Opportunities Report – 2018

From drones to chatbots to automatic enrollment for push alerts, utility leaders face many new opportunities to improve customer satisfaction and gain operational savings by modernizing their companies’ outage communications capabilities. This report draws upon Chartwell surveys and interviews to provide a high-level summary of major trends in outage communications and identify strategic opportunities.

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TRANZACT: POST-OUTAGE CUSTOMER SATISFACTION BENCHMARK SURVEY

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